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Support

The Right Hemisphere Support Team is focused on providing timely resolution to our customers' technical issues. We appreciate our software solutions are an important part of your business, and we are committed to providing a support service that excels in keeping your business running smoothly.

For our valued Deep Server enterprise customers, please go to the Enterprise Customer Support section to learn more about our packaged support offerings.

Complimentary Technical Support

Right Hemisphere offers complimentary support to our valued client customers including:

• Issues related to License Activation, Registration, Installation and Product Defects
• Release Notes
• Knowledgebase
• Product Forums
• Supported File Formats
• Tutorials, Manuals, Demonstrations
• Software Updates are available via the Cortex Utility or Updates section of the Right Hemisphere Website
• Direct response to technical queries within 2 to 3 business days

Subscription & Perpetual Maintenance Support

In addition to Complimentary Technical Support, Right Hemisphere offers Subscription & Perpetual Maintenance Support for our valued client customers, as follows:

• Direct response to technical queries within one business day
• Support Availability Monday through Friday 11AM - 6 PM EST
• Direct contact with our customer support personnel via e-mail and telephone
• Perpetual Maintenance Software Upgrades - 50% off Retail!
• Subscription - Free Software Upgrades!
• BETA Program Participation

New customers seeking more information about our products and services, please contact us directly.